AI customer support 24/7
A round-the-clock first line: typical requests close without an agent.
Support is overloaded not by difficult cases but by repetitive ones: where is my order, how do I pay, what to do about an error. The assistant closes that layer entirely and around the clock, leaving agents the investigations.
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Карта при регистрации не нужна. Настройку берём на себя — от вас нужен прайс и рабочий номер.
Что делает ассистент
Nights and weekends
Requests outside office hours stop waiting until Monday.
Answers by the book
Wording comes from your regulations, not from improvisation.
Escalation signals
Complaints, repeat requests and direct asks go to an agent.
No queue
Any number of simultaneous requests is handled at once.
History is kept
A returning customer does not have to retell the story.
Visible statistics
Topics, response time and the share closed without a human.
What a 24/7 mode actually gives
Requests are spread unevenly across the day but never disappear at night: orders are placed in the evening, problems are noticed at weekends, questions arise on the move.
A company that answers only during office hours loses the moment rather than the message. A customer who gets a reply a day later has already solved the problem elsewhere.
The assistant covers the whole calendar, so the effect shows up exactly in those night and weekend conversations that used to turn into losses.
How not to turn support into boilerplate
The main risk of automation is a polite but empty answer. The cure is not tone settings but the knowledge base: the more precisely scenarios are described, the less filler appears.
The second is honest limits. The assistant is told which topics require a human, and it calls one without trying to handle them itself.
The third is reading transcripts in the first days. Every weak reply becomes one line of correction, and within a week such cases are rare.
What the support lead sees
Volume by topic shows where the product or the instructions are unclear — a ready backlog of fixes.
First response time stops fluctuating: it is the same on Monday morning and Saturday night, because it no longer depends on the shift.
And the company becomes independent of individuals: nobody leaves taking the knowledge of how to answer with them.
Как запускаем
- Regulations. Instructions, terms, answers to frequent requests.
- Escalation. Signals for calling a human and forbidden topics.
- Testing. Typical requests are run through and answers are corrected.
- Channel. Usually WhatsApp first, then the rest.
- A week of watching. Reading transcripts, extending the base, counting closures.
Частые вопросы
Can it check a specific order?
Not without an integration — it explains the process and hands over. Connecting your systems is a separate piece of work priced against them.
What about complaints?
They go to a person immediately. The assistant does not handle them: an unhappy customer deserves a human.
Do we need to rewrite our instructions?
No, the existing ones work. If there are none, we help assemble them from last month's chats.
How much will it close by itself?
It depends on how complete the knowledge base is. Repetitive questions are the bulk of the flow, and those leave the team.
What does it cost after the free week?
It depends on request volume; we quote after the trial. No card is required at signup.
This is one of the directions in artificial intelligence for business.
Cover the first line for a week
We configure it from your instructions, connect one channel and show real requests. No payment required.